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HPE Tech Care Essential Service with Comprehensive Defective Material Retention - Extended service agreement - parts and labour (for HPE Package 1) - 5 years - on-site - 24x7 - response time: 4 h
HPE Tech Care Essential Service with Comprehensive Defective Material Retention - Extended service agreement - parts and labour (for HPE Package 1) - 5 years - on-site - 24x7 - response time: 4 h
Manufacturer
•HPE
Reference
•HU4A8A5#Y11
Article
•4372499
Total quantity in stocks
•100
Nearest delivery
•16.03.2026
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Covered Configurations
HPE Package 1
Service & Support
Extended service agreement - parts and labour - 5 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Product info support - knowledge base access - 5 years
Technical support - remote diagnosis - 5 years
Technical support - visual remote guidance - 5 years
New releases update - 5 years
Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
Extended service agreement - parts and labour - 5 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday
Product info support - web support - 5 years
Comprehensive defective material retention - 5 years